LUNA2000-5-10-15-S0 | Smart String Energy
LUNA2000-5-10-15-S0(Smart String ESS) provides solar energy storage for required moments. Independent energy optimization brings 10% more usable
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5 Frequently Asked Questions about “Huawei Energy Storage System Spare Parts”
What services does Huawei provide?
Distribution products: In principle, Huawei provides direct services only for value-added partners (VAPs) and remote technical support and spare parts services for end customers (installers and owners) of VAPs. Huawei services are available in distribution scenarios to provide original manufacturer services for end customers.
What is energy storage system products list?
Energy Storage System Products List covers all Smart String ESS products, including LUNA2000, STS-6000K, JUPITER-9000K, Management System and other accessories product series.
How long does it take Huawei to ship spare parts?
2BD-S: Huawei ships spare parts within two business days after confirming the necessity of hardware replacement and receiving the RMA information. The spare parts service delivery process, responsibilities, and restrictions must comply with the spare parts service requirements of the Enterprise BG.
Does Huawei offer onsite services?
If onsite services are needed, Huawei or its partners can provide paid onsite services. In principle, the extended warranty period must be consecutive with the original standard warranty. Quotation of the extended warranty = Quotation baseline x Number of devices. The following table lists the available standard extended warranty packages.
How do I contact Huawei smart PV customer service on WeChat?
The Huawei Support website and Huawei Smart PV official account on WeChat provide a customer service chatbot to answer the questions of users. It is recommended that Huawei's documentation packages for external users be sent to channel partners to that they can provide the document packages or download links to end customers.